According to our Terms and Conditions, all orders shall be sent written to IceTour either by email or fax. When ordering, the customer accepts our Terms and Conditions, and the registration is binding for the passenger when the deposit is paid. This is important for us, so we can give our customers efficient quality service. The booking is not accepted until we have sent confirmation in writing.
Please pay attention to our payment process, so we can ensure the best possible service to our customers. Delayed payment gives the organizer the right to terminate the order. If the booking shall waive from the application, or include additional benefits such as single rooms, excursions, etc, it must be confirmed in writing by IceTour.
Deposit for hotel and flight:
The deposit varies, according to the date of payment and the season. The order’s size, hotel type and period are also emphasized. Once the booking is confirmed, the client shall pay a 25% deposit of the agreed amount.
For all tours, we need a 25% deposit for the estimated total cost for the group.
This shall be paid as soon as the tour is confirmed.
Remainders must be paid and registered, within two weeks of the departure. Unless otherwise agreed in advance.
Interest due to extra bills:
Extra bills incurred by the group during the trip, charged to IceTour, are billed immediately after returning home, with a 10-day maturity. After the maturity, there will be charged an invoice with a 2% interest of delay.
When renting cabin:
The cabins must always be tidy when you leave it the last day, and all the utensils has to be washed, or put in the dishwasher.
The cabin must be returned in the same condition as when you received it.
Our policy is to find the best possible price at each supplier, if possible, without cost to the customer. But if we have to pay fees for the inspection team, it must be paid by the customer.
If the program is being canceled 6 weeks before departure, we charge 10% of the trips cost.
Cancelation of hotel:
12 weeks or less before departure, we charge 10% of the cost
8 weeks or less before departure, estimated 50% of the cost
4 weeks or less before departure, estimated 90% of the cost
2 weeks or less before departure, estimated 100% of the cost
Paid deposit for confirmed tickets are not refundable if canceled.
Confirmed number of travelers must be sent to us within 45 days of departure.
The name list shall be sent to us within 3 weeks before departure.
Name change/cancellation after this date, will incur additional costs
Insurance and disease:
Travel insurance for each individual traveler, is not included in our prices. We therefore advise our customers, strongly, drawing a travel insurance before you departure to Iceland.
The operator’s right to cancel the trip:
IceTour has the right to cancel a trip if the following conditions are present: Unforeseen events or conditions one could not have foreseen when registration was binding, such as war, or a state of war, natural disasters, epidemics, labor conflicts etc. (force majeure) makes it difficult, or not advisable to proceed with the trip.
IceTour defines deficiency as following; If IceTour has failed to provide information, or provided false information about conditions that would normally be significant, situations the travelers have advised that is of importance, or which otherwise clearly emerges is of impact of the traveler. When determining whether a deficiency exists, it shall be emphasized that certain information was given – or not given – may have affected the traveler’s decision to travel or the choice of travel agency. Deviations that the traveler may expect, happens from time to time, and which are of minor importance, are not considered deficiency: See examples on this, at point a – e.
a) Delayed departure, or early departure, that is due to circumstances the tour operator or carrier’s does not have control over.
b) Deviations from normal weather, temperature conditions and other matters related to climate.
c) Any condition due to the passenger’s negligence.
d) Conditions that disrupt the traveler’s rest conditions, which is not under the organizer’s control.
e) Deviations due to a third party, that’s not under the organizer’s control. Or which is outside of his control, is not regarded as defective when the condition is now regarded as normal/ordinary.
Correction of deficiencies at the destination:
The traveler has the right to demand a deficiency corrected, if this does not involve disproportionate disadvantages, or costs for the organizer, in relation to the deficiencies impact on the traveler. The organizer has the right to fix the deficiency, if he offers this no later than in acquaintance with the complaint of the traveler.
IceTour is not responsible for typographical errors and possible changes in travel conditions.